Monica Badiu, Email Copywriter & Copy Coach

Woman Wearing Mask on Train - Pic by Anna Shevets via pexels.com

Woman Wearing Mask on Train – Pic by Anna Shevets via pexels.com

As the virus spreads across more countries and continents, more and more local and state governments have issued shelter-in-place orders, closing borders and restricting circulation of their residents. The request is to stay at home and go out only if it is essential.

In this context, many businesses have taken a toll and are struggling to find solutions to survive until the coronavirus crisis will come to an end. From ballrooms, concert halls cinemas, restaurants, malls, to beauty salons, groceries stores, banks, transportation, travel & accommodation, wedding professionals etc – many business owners are now scrambling for solutions. 

The good news is that many governments have developed care packages that would help companies survive through the quarantine period. But without having a clear end to the crisis, it is up to the companies to find ways to adapt and survive, thrive and see another day. “Improvise, Adapt, and Overcome” is the unofficial mantra of the U.S. Marine Corps. Now it is up to leaders in business to apply this mantra.

My own businesses have been impacted by some of the measures above. With events such as weddings, concerts and parties canceled (or limited to a max of 8 participants for now), both my photo booth rental company and my party favor products have taken a toll. Clients have canceled their events – some without planning for a future date at all, while prospects have decided to limit their planning (and shopping) until the crisis ends and my heart aches for those who had to cancel their weddings for an unknown date after months of planning. For my businesses this has resulted in losing revenue, making refunds, and rethinking my income streams for the next couple of months. 

This is a situation that many, many business owners are faced with all over the world. While many of us are still looking for solutions, some have improvised, adapted and overcame this temporary hurdle. In doing so they have succeeded to save their businesses (at least for now), and some of them have gained some reputation points for taking actions that have benefits for the community and their own customers.

In this post, I’m sharing a couple of real life examples that hopefully will inspire you as well.

With social distancing measures in place, sporting events have been canceled. Two of the football clubs from the countries with the highest number of Covid-19 patients (Italy and Spain) have found ways to remain active. 

Barcelona has some of the best football players in the world and it takes pride in its training program, but with Covid-19 disrupting the ordinary schedule, the team had to improvise, adapt and overcome. The challenge was to find a way to keep players in top shape without having them train in the conventional method.

“They perform endurance sessions on the stationary bike or treadmill. Players have the objective of performing an interval work where they reach speeds and heart rates that can simulate the competition”, explains Andrés Martín, F.C. Barcelona U-19 strength and conditioning coach, and Doctor of Science in Physical Activity and Sports. “Players are not allowed to go outside; therefore, it is not possible to analyse GPS data, so, after each training session they send us the RPE (rate of perceived exertion), the distance and running pace in order to analyse the workload and thus be able to make modifications based on it ”.

While Barcelona found ways to adapt their training program, AS Roma on the other hand decided to focus resources on scoring reputation points within the community and their own customers. Italy is pretty much on lockdown, leaving many people isolated and vulnerable, especially the elderly. So AS Roma decided to do something about it and began to deliver care packages every season ticket holder over the age of 75.

The entertainment industry has been hit pretty badly as well, with concerts, parties, festivals being canceled or postponed for another time. Some theaters and hosts decided to increase awareness for their “products” while everyone is confined to their homes, watching TV and looking for something good to binge on Netflix. 

Cirque du Soleil launched its own digital content hub called CirqueConnect where viewers can enjoy never-before-seen angles, as well as tutorials, and soundtracks from past shows. The first video released is a 60-minute special featuring moments from the touring show KURIOS – Cabinet of Curiosities, which has never been performed on the Las Vegas Strip. 

“Now more than ever, our fans need the distraction that spectacle brings, a break from the chaos,” said Sheila Morin, chief marketing officer for Cirque. “We want to do our part to spread joy, even from afar, directly to them.” 

The Bolshoi Theatre canceled all its performances, concerts and tours that were supposed to take place in the period 17 March – 10 April. Instead they are streaming six of their most iconic shows for free, on its YouTube channel (which began on March 27) with the Swan Lake ballet.

“We’ve never faced this type of situation before and since we had to close the theatre we didn’t want to lose our connection with our audience,” said Vladimir Urin, general director of the Bolshoi Theatre. 

The Met Opera will host “Nightly Met Opera Streams” on its official website to audiences worldwide. These free streams will present encores of past performances from its famed Live in HD series. The encore presentations will begin at 7:30 p.m. EST each night on the company’s official website and will then be available for an additional 20 hours thereafter. Each showcase will also be view-able on the Met Opera on demand apps.

“We’d like to provide some grand opera solace to opera lovers in these extraordinarily difficult times,” said Met General Manager Peter Gelb in a press release. “Every night, we’ll be offering a different complete operatic gem from our collection of HD presentations from the past 14 years.”

And it’s not just the big names that decided to offer their content for free. Many small theaters are doing the same.

Many small businesses decided to adapt to the crisis by developing a new communication (and occasionally a sales channel). They did so by taking their business online – thus many yogis and fitness instructors are now doing their classes via Facebook or via private gatherings on platforms like zoom. This is not only helping their customers stay active, but it also helps their reputation, brand awareness and it is most likely introducing them to new prospects.

Examples are John Cottrell and Stephanie Feller based in Salt Lake City who are now running  Facebook Live yoga classes. And so is Lucy Dillon, owner of 21st Yoga Studio turned to online yoga classes when it became clear that they had to cancel group classes. The studio is also selling passes and gift certificates, and some teachers are offering one-on-one classes, while on top of everything the studio has also implemented a donation feature for people who are benefiting from the online programs and would like to help support the business financially as well.

Restaurants, caterers, bakeries and coffee shops had to adapt to the situation or close their doors for the duration of the crisis. Owners realized it was their social responsibility to close their business for on site customers to protect both the community and the workers. However,  many are worried the industry will not survive this crisis. And then there are those who adapted. Some are trying to-go for the first time and are wary of navigating new waters in a time of crisis, others are joining hands and donating meals to those in need. 

If you are a business owner in the food or catering industry, this website has a list of resources to help you navigate the crisis.

Museums across the world have been closed as well due to the coronavirus crisis, including the US’ Metropolitan Museum of Art, Museum of Fine Arts Boston, and the Smithsonian’s museums. But many museums and cultural organizations took a stand and decided to move operations to social media to engage, entertain, and educate their audiences. In short – these museums are raising brand awareness through valuable content.

“The National Gallery of Art, Museum of Modern Art, Frick Collection, Getty Museum, and museums of all kinds have harnessed #MuseumFromHome on Twitter and Instagram to share collections, video gallery tours, and other educational and entertaining content.”

Others are actually having some fun. The Shedd Aquarium has freed their penguins and porcupines to explore the museum  — and shared these animals’ field trips on social media. 

The Museum of Fine Arts, Boston is engaging with its online audience through art-themed #TriviaTuesday. They are also letting Riley, the Museum Security Dog, explore the empty building and sharing the content online as well.

While some museums went the extra mile to entertain their audiences, one of the most effective ways to go digital for such establishments is offering virtual tours. There are over 2,500 free virtual tours available through Google Arts and Culture.

Libraries are also impacted by the Covid-19 crisis, but some have found ways to adapt. Some expanded their online presence and offerings – “from upping the allotment of streaming media rentals to hosting online reading sessions”.

These are just a few examples of how companies can adapt to survive this coronavirus crisis. I will update this post as I learn from other companies who have pivoted in this time of need. If you have an example to share, please add it in the comments and I will include it here.

I am in contact with business owners across 3 continents and am a business owner myself – I know this is a scary time. I trust that we will overcome this hurdle and discover that in the end we’ve gained knowledge and experience that has made us more aware of our roles in the community as business leaders – and better entrepreneurs. Stay safe.

 


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Hi there! My name is Monica Badiu. I am a mom, a paper artist, an entrepreneur and marketing coach.

 


 

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About the Author

Monica Badiu is an email copywriter and copy coach. She specializes in sales copywriting for online course creators who want to send emails that speak to their ideal customer and generate conversions without using fearmongering or pressure. She’s made clients over $3 million in 2023.

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